ACCOUNT DELETION
Your account.
Your choice.
Request deletion of your MediByte sign-in account and associated cloud profile and study data. You do not need to reinstall the app.
Before you request deletion
- This account may also be used by MediByte on other devices. Your request covers the account and its associated cloud data.
- A submitted request is not confirmation that deletion has finished. The team verifies and completes the request, including associated data. Any information that must be retained for security or legal reasons will be explained when your request is handled.
- Deleting a MediByte account does not cancel a store subscription. Manage Google Play subscriptions, or manage your subscription through Apple.
- Device-only study records are separate. To remove Android local records, clear MediByte's app storage in Android Settings. Signing out alone does not erase them.
Submit a verified request
Use your existing MediByte email and password. They are sent directly to Google Firebase Authentication to verify your account. This page does not store your password. Your verified account ID, request time and a reference number are recorded for handling the request.
Cannot sign in?
You can initiate your request by emailing admin@solvarcompany.com with the subject “MediByte account and data deletion request”. Include your MediByte account email or your request reference, if you have one. The team will verify ownership before deleting data. Never send your password, payment-card details or patient information.
If you use a guest account and still have access to the app, open Account → Account & data deletion to submit a request linked to that guest account. If you no longer have access, contact the address above and explain that you used guest access.
Use the same contact to follow up or withdraw an unprocessed request.